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When it comes to call centers, we can surely say that they are among those business fields most likely replaced by chatbots. These days, many companies have offshored call centers in countries like India and Pakistan. While their employees usually have a rather good level of English, customers often complain about struggling with communication.
While chatbots bring immense innovation and a new way for brands to communicate with their customers, there are many reasons why chatbots are going to replace customer service. Before getting straight to the point, note that this April Facebook allowed businesses to carry out customer support, e-commerce guidance, content and interactive decisions through chatbots.