Can Chatbot Replace Your Call Center Staff?
We’ve said it many times and will do it again: 2016 is the year of chatbots. Chatbots are popping up everywhere lately. You have most likely seen them on Facebook Messenger, Slack or Telegram. Currently, Facebook Messenger has over 11,000 chatbots, and the number is growing.
When it comes to call centers, we can surely say that they are among those business fields most likely replaced by chatbots. These days, many companies have offshored call centers in countries like India and Pakistan. While their employees usually have a rather good level of English, customers often complain about struggling with communication when they are trying to solve a problem.
Chatbots Are New Excellent Performing Call Center Employees
And here is a solution: chatbots will replace these people! With their artificial intelligence, chatbots will speak and use language understanding in a better way. Chatbots know thousands of pattern phrases and learn constantly, improving their communication skills and speaking with customers with their language. So in the coming future, we will face chatbots listen to callers, answer their questions, and advice to people based on what country they are located in.
While the goal is to provide excellent customer service business will want to improve the quality of service. Believe it or not but we have entered a new era. So make sure you are among early adopters! We know they gain all the advantage!